FAQ

What deposit is required?
We require two months’ rent up front, which will be held as a deposit, plus one month’s rent paid in advance.

How often must the rent paid?
Rent is to be paid by Direct Debit or BACS on a monthly basis in advance.

Are the rents negotiable?
No. However if a tenant wishes to occupy a number of units then concessions may be made.

What else is included in the office rent?
Electricity, rates, heating and cleaning of communal areas are included.

In terms of furniture and office equipment, everything that can be seen in the room is included as well as telephone handsets, which will be installed once a tenant has decided to take occupation.

What is not included in the office rent?
An extra monthly charge will be the telephone bill. A photocopying service is available at a small additional charge, and a message taking service is free of charge.

What are the telephone charges?
There will be a monthly service charge for telephones and Broadband of £40 per desk space. This includes all calls including local, national & mobile calls.

When can we move in?
Tenants will first be given a notice explaining the implications of the lease. There will then be a 14 day ‘cooling-off period’ during which tenants should consider their actions and if necessary gain legal advice. At the end of this period the tenant can enter into agreement and move into the premises. Tenants can waive the right to a cooling off period. Further details are available on request.

What are the opening hours of the centre?
There is a receptionist between the hours of 9am and 5pm, Monday to Friday, however the centre has 24-hour access for tenants.

What kind of security does the centre offer?
All of the downstairs windows, as well as any windows that open onto a flat roof, are secured with locks. The front door operates with a key fob system which allows 24 hour access. The individual rooms are all equipped with deadlocks and the tenants are issued with the keys. If the tenants wish to have a PIR sensor installed then the system is in place to do so at a cost. All windows have locks.

Is there anywhere available to conduct meetings?
A meeting room is available for hire on the ground floor (subject to availability) at a rate of £5 per hour. Larger rooms may be available – please contact reception for information.

What communication/Internet services are available?
Each room has phone sockets equal to the number of desks. Telephone handsets are provided.

The Broadband is a high speed Fibre connection. This connection goes straight from the building to the exchange. If people need their own email accounts then, they will have to make their own provision with an ISP (Hotmail etc).

The Broadband connection offers the ability to connect to other PCs within the same room. This will allow for the sharing of data if required within a particular business unit.

When a person physically connects their PC to the structured cabling, it will initiate the configuration of this set-up automatically.

What is the minimum length of the tenancy?
The tenant will be required to take a minimum lease of one year; however upon six months there will be an option to activate a break clause. Subsequently, the break clause will be actionable every month thereafter. After a year the tenant rents into a new lease.

What happens if a delivery or a client approaches the reception?
The phones are linked on an internal system so the receptionist will be able to phone through to the room in question. A client will be able to wait in the seating area adjacent to the reception.

All visitors must sign in and out and should have a pass and be collected from reception and returned to the reception at the end of a visit.

What happens with the post?
Post is logged and brought to your room.

How will my business be advertised?
There will be a board containing the names of each business and the rooms that they occupy within the reception. There are also locally managed notice boards; literature for this can be arranged with reception.

Can tenants bring their own furniture?
Yes, however each room is fully equipped – please liaise with the Business Centre Manager. Photocopiers are not allowed unless at the discretion of the Business Centre Manager.

Are there facilities for photocopying?
Businesses should plan to use the communal photocopying facilities on site; charges are applicable.

Is it possible to add to or remove the furniture provided or rearrange the room?
If the tenant would like to remove some of the furniture then we are happy to do so with prior notice. The tenant is permitted to arrange the furniture in any way that they see fit providing this does not breach any Health & Safety regulations.

Is parking provided?
From April 2017 the car parking will be permit only. One space per room at £10 per month.

Can tenants bring their old business number with them?
No, this is not possible, unless the tenant has already set up a national rate or other similar number. If this is the case, then it is a relatively simple process to assign the new number at Anerley Business Centre to the special rate number.

What are the provisions for disabled people?
The ground floor is fully equipped to enable wheelchair access with a ramped entrance access, an automatic door and a disabled toilet. There are also two disabled car parking spaces for visitors.

Who will be responsible for the legal costs?
Each party is responsible for their own legal costs.